All orders will be shipped via UPS ground service unless otherwise specified by the customer. Shipping rates range from $8.00 to $20.00+. If your order requires overnight or another type of priority service, be sure to advise at the time of order so that we can quote you the best rate and service. Please keep in mind, UPS charges an additional $2.50 to $4.00 above the regular shipping charge for all drop ship orders.
It is our policy to correct any errors we may have made in monogramming or style. We will replace any item, at our cost, that we have done incorrectly. It is, however, your responsibility to check all orders when they arrive in your store against the enclosed invoice. If you have ordered an item or monogram style incorrectly, we will replace the item within 30 days of the shipment date at the customers expense. Any item that is defective can be replaced at no charge within 10 days of the shipment date.
If you have an item that is broken in shipping, you must call us within 24 hours of the shipment date in order for a claim to be filed. You will be charged for items replaced after that time period. Please call before returning any item to us. You do not need to return any item to us that has broken in shipping.
We do not recommend that any acrylic item be placed in the dishwasher unless otherwise specified. All of our pricing includes the monogram.